Terms & Conditions.

1. Who we are

These Terms & Conditions govern the use of services provided by LevirAI ApS (“Levir.AI”, “we”, “us”, “our”), a company registered in Denmark with CVR number 46451333.

By using our website, contacting us, or entering into a service agreement with us, you (“you”, “the Client”) agree to these Terms.

2. What we provide

Levir.AI builds, deploys, and maintains custom AI automation for businesses. Our services include:

• Discovery and scoping of automation opportunities
• Design and build of AI automation using Claude (Anthropic) and Make.com
• Integration with the Client's existing tools via OAuth
• Ongoing maintenance, monitoring, and support of deployed automations
• Documentation and training related to the automations we build

The specific scope of each engagement is defined in a written Service Agreement signed by both parties before work begins. These Terms apply alongside that Service Agreement. If there is a conflict, the Service Agreement takes precedence.

3. Engagement and acceptance

A binding engagement is created when:

1. We send the Client a written proposal (the “Proposal”)
2. The Client confirms acceptance in writing (email is sufficient)
3. The Client pays the agreed setup fee (or first instalment)

Until all three conditions are met, no work begins and no obligations exist between the parties.

4. Fees and payment

Setup fee. A one-time fee, due in full before deployment. Specific amount is set out in the Proposal.

Monthly retainer. A recurring monthly fee covering the cost of third-party tools, maintenance, monitoring, and minor updates of the deployed automation. Billed monthly in advance, starting from the deployment date.

Changes to the monthly retainer. We may adjust the monthly retainer with 30 days' written notice to the Client. Adjustments will only be made for one of the following reasons:

• Annual indexation of no more than 5%, to account for inflation and rising operating costs
• A material increase in the cost of the underlying tools (Claude API, Make.com, or other third-party services) that affects the automation
• A material change in the scope of the automation or the level of support required

Payment terms. Invoices are payable within 14 days of issue. Late payments may incur interest at the Danish statutory rate (Renteloven).

Currency. All fees are quoted and invoiced in Danish Kroner (DKK) unless otherwise agreed in writing.

VAT. All fees are exclusive of VAT (moms). VAT will be added where applicable.

5. Deployment timeline

The build timeline is scoped per project and agreed in writing in the Service Agreement before work begins, because it depends on the complexity of the automation. We commit to the timeline set out in that Service Agreement, provided that:

• The Client provides timely access to the necessary tools and data
• The Client responds to questions within 2 business days
• No major scope changes are introduced during the build

Delays caused by the Client may extend the agreed timeline accordingly.

6. Client responsibilities

To deliver our services, we require the Client to:

• Provide access to the relevant tools through OAuth or other authorized means
• Designate one point of contact who can answer questions and approve decisions
• Provide examples or data necessary for the automation to be built and tested
• Notify us promptly of any changes to their workflows, tools, or requirements that may affect the automation

The Client retains full ownership and responsibility for their own data, accounts, and tools at all times.

7. Intellectual property

Client's data and content. The Client retains all rights to their data, business information, and content. We claim no ownership over anything provided by the Client.

Automations and configurations. Upon full payment of the setup fee, the Client receives a perpetual, non-exclusive license to use the automation built for them, including its configurations, prompts, and workflows. The Client is free to continue operating the automation independently if the engagement ends.

Our methods and tools. We retain all rights to our general methods, frameworks, prompt structures, and proprietary processes. We may reuse non-Client-specific components in future projects.

Third-party tools. Claude (Anthropic) and Make.com remain the property of their respective owners. The Client must comply with their terms of service when using automations built on these platforms.

8. Confidentiality

Both parties agree to keep confidential any non-public information shared during the engagement, including business processes, customer data, financial information, and strategic plans.

This obligation survives the end of the engagement and continues for 3 years after termination, except where disclosure is required by law.

9. Data protection and GDPR

We act as a Data Processor when processing personal data on behalf of the Client (who is the Data Controller).

Where the engagement involves processing personal data, the parties will sign a separate Data Processing Agreement (DPA) in line with Article 28 of the GDPR.

Sub-processors. We use the following sub-processors to deliver our services:

• Anthropic, PBC (Claude API), AI processing
• Make.com, workflow orchestration
• Hostinger, website hosting
• Google Analytics, website analytics
• Cal.com, bookings
• Google Workspace, mailbox provider

The Client consents to our use of these sub-processors. We will notify the Client of any changes to the list of sub-processors.

Data residency. For Clients in the European Union, we configure our stack to keep data within EU regions where possible.

Data retention. We do not permanently store Client data outside the Client's own tools. Data passes through our processing layer in transit only.

10. Service levels and limitations

We provide the services on a best-effort basis. We do not guarantee:

• That the automation will produce perfect results every time
• That third-party tools (Claude, Make.com, the Client's own tools) will be available 100% of the time
• That the automation will detect every edge case without monitoring or human review

We will respond to support requests within 2 business days during normal business hours (Monday–Friday, 09:00–17:00 CET), excluding Danish public holidays.

We are not responsible for outages, errors, or limitations of third-party services beyond our control.

11. Limitation of liability

To the fullest extent permitted by Danish law:

• Our total liability under any engagement is limited to the fees paid by the Client to LevirAI ApS in the 6 months preceding the event giving rise to the claim.
• We are not liable for indirect, consequential, or incidental damages, including lost profits, lost revenue, or loss of business opportunity.
• Nothing in these Terms limits liability for fraud, gross negligence, or other liability that cannot be limited under applicable law.

12. Termination

By the Client. The Client may terminate the monthly retainer at any time with 30 days' written notice. Setup fees already paid are non-refundable.

By us. We may terminate an engagement with 30 days' written notice if:

• The Client fails to pay invoices within 30 days of the due date
• The Client breaches these Terms or the Service Agreement materially
• We can no longer deliver the service for legitimate operational reasons

Upon termination. We will hand over the automation's configurations, documentation, and access in a usable form. We will delete or return any Client data we hold within 30 days, in line with our DPA.

13. Acceptable use

The Client agrees not to use our services for:

• Any unlawful purpose
• Processing data in violation of applicable privacy or data protection laws
• Building automations intended to deceive, harm, or mislead third parties
• Generating content that is illegal, defamatory, or violates third-party rights
• Bypassing the terms of service of integrated third-party tools

We reserve the right to refuse or terminate any engagement that violates this section.

14. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated to active Clients in writing at least 30 days before they take effect. Continued use of our services after that period constitutes acceptance of the updated Terms.

15. Governing law and disputes

These Terms are governed by Danish law.

Any dispute arising out of or in connection with these Terms shall first be addressed through good-faith negotiation. If unresolved, the dispute shall be submitted to the courts of Copenhagen, Denmark, which shall have exclusive jurisdiction.

16. Contact

For any questions about these terms, contact us at:

LevirAI ApS
Email: hello@levir.ai
CVR: 46451333